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Just 2 weeks ago the Palm Springs Surf Club reopened after they shut down back in January due so some magical "lightning strike" that lead to a lot of pissed of customers because of the shady manner in how they didn't inform anyone. You can read about that drama here.
This time, they actually admitted they had to shut down, here's the email they sent out to those that had sessions booked:
"Your booking has been cancelled
Dear valued customers,
We regret to inform you that, due to unforeseen circumstances, we are temporarily suspending all surf sessions at this time. We understand the inconvenience this may cause, and we sincerely apologize.
Refunds: Rest assured that full refunds will be processed immediately.
Stay Connected: We appreciate your understanding during this challenging period. Our team is actively working to resolve the situation, and we hope to resume surf sessions as soon as possible. In the meantime, please stay connected with us through our website and social media channels for further updates. Thank you for your continued support, and we look forward to welcoming you back soon.
-The Palm Springs Surf Club
An update from the Palm Springs Surf Club
First, we want to apologize to the people who wanted to come out and surf. We know many of you have scheduled trips to come surf and we have disappointed you. Again, we are sorry. If you have a surf session booked with us, you will receive a cancellation email along with a full refund. The goal of this business is to serve up great waves, delicious food and drinks, fun music, and good times. Please know we are trying our hardest to bring the magic of surfing to the desert of Palm Springs.
Manufacturing Waves is Difficult
When you talk with the executives at the other wave pool clubs in the USA and hear their stories, we appreciate and respect the hard work and incredible journey those teams traveled to get their waves operational. Modern wave pool technology is an emerging field that is young and complex.
Our Status
Our surf wave is down but the rest of the park remains open. We expect to be back serving up waves again in the very near future. We will keep you updated on our progress in the coming weeks. Our restaurant, Amala, is fully operational, along with our water slides, resort pool, and lazy river. Additionally, we're thrilled to announce exciting performances for the upcoming Stagecoach weekend. For more details, please visit our website
The Good
We have many committed employees who are pouring themselves into making Palm Springs Surf Club awesome. We have amazing customers and we feel your energy. It's what motivates us.
Thank you for your patience, support and enthusiasm.
-Vinny Smith
Ownership and Leadership Team
You've been refunded"
They also made announcement on their Instagram account, but they turned off comments (which is pretty shady).
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